Telephone Reception Training
June 4 @ 8:00 am - 1:00 pmR675 – R895
Telephone Reception June 2019 – non-memberTRAINER: Ann-Rose Oldham – Maritzburg Business College
Due to the first course being fully booked we will run another session as follows:
Date: 4 June 2019
Time: 08:00 – 13:00
Venue: Chamber House, Royal Showgrounds
COST: (includes vat)
Members: R675 p/p, R640 p/p for 3/more, R590 p/p for 5/more
Non-members: R895 p/p, R875 p/p for 3/more, R850 p/p for 5/more
• Motivation and attitude.
• Initial identification.
• Voice clarity.
• Good listening skills.
• Initiating outgoing calls.
• Calls of complaint.
• Difficult calls/names/messages.
• Reception duties.
• Resolving office issues.
WHO SHOULD ATTEND
Personnel who are in contact with clients.
Please bring a pen and paper for taking notes.
Attendees will receive a certificate of attendance.