August 20 @ 5:00 pm - 7:00 pm
In today’s highly-connected world, customers have the ability to research products, shop around the globe, and share their views with hundreds or thousands of people. A business that is complacent will risk going out of business. Do all your employees understand what your customer really values, and do they recognise their role in creating personal and memorable experiences?
Join us at the next Lean Forum and learn how to look at your business processes from your customer’s perspective. Gain a competitive edge through using a valuable Lean tool called customer journey mapping. Today, profit = customer experience.
Facilitator: Sarah Giles – Training Leadership Consulting (TLC)
DATE: 20 August 2019
VENUE: Chamber House, Royal Showgrounds
Sarah is TLC’s Business Development and Client Relationship Manager. Over the past decade, she has applied the principles and tools of Customer Experience Management, both in direct service to TLC’s clients and as a trainer and coach in Customer Experience. Sarah’s experience spans clients from small businesses to multinationals, across multiple industry sectors. She is inspired to ‘see the world’ through the eyes of customers, whether individuals or companies, and brings this insight to drive continuous improvement in TLC’s Customer Experience solutions.